During our webinar “7 Contact Centre Challenges” our audience were asked “Multichannel, do you:”
Poll answers
15% – Blend everything
58% – Blend some things, but silo others
25% – Silo everything
2% – Blend? Silo? It’s all voice, isn’t it?
Source: Call Centre Helper website webinar poll Sample size – 101 Date: April 2013
Here is a link to the webinar: 7 Contact Centre Challenges
Author: Jo Robinson
Published On: 30th Jul 2013 - Last modified: 18th Feb 2020
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