Multichannel – 58% Blend some things, but Silo others

During our webinar “7 Contact Centre Challenges” our audience were asked “Multichannel, do you:”

Poll answers
15% – Blend everything
58% – Blend some things, but silo others
25% – Silo everything
2% – Blend? Silo? It’s all voice, isn’t it?

Source: Call Centre Helper website webinar poll    Sample size – 101    Date: April 2013

Here is a link to the webinar: 7 Contact Centre Challenges