The Average Agent/Team Leader Ratio is less than 10 Related Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 9 Important Team Leader KPIs How to Prepare Agents for Team Leader Roles Train Team Leaders Well 1,696 Filed under - Contact Centre Research, Polls, Staffing 5% of contact centres have an Agent/ Team Leader ratio higher than 21:1. Poll – “On average, how many agents does a Team Leader look after?” – answers 0 to 5 – 11.2% 6 to 8 – 19.2% 9 to 10 – 22.2% 11 to 12 – 13.6% 13 to 15 – 16.6% 16 to 20 – 12.7% 21 to 25 – 2.1% 25+ – 2.4% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 30th Sep 2016 - Last modified: 1st Apr 2022 Read more about - Contact Centre Research, Polls, Staffing Recommended Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 9 Important Team Leader KPIs How to Prepare Agents for Team Leader Roles Train Team Leaders Well Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter