During our webinar “Video in the contact centre” our audience were asked “What barriers do you have to deploying video”
Poll answers
Skills 55%
Agent Buy in 35%
Floor space / video booths 49%
Management Buy in 49%
New Technology 76%
Source: Call Centre Helper website webinar poll Sample size – 109 Date: February 2014
Here is a link to the webinar: Video in the contact centre
Author: Jo Robinson
Published On: 20th Jun 2014 - Last modified: 23rd Sep 2019
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