New Technology Biggest Barrier to Video


Poll – What barriers do you have to deploying video

During our webinar “Video in the contact centre” our audience were asked  “What barriers do you have to deploying video”


Poll answers
Skills    55%
Agent Buy in      35%
Floor space / video booths    49%
Management Buy in    49%
New Technology    76%

Source: Call Centre Helper website webinar poll    Sample size – 109    Date: February 2014

Here is a link to the webinar: Video in the contact centre

 

Published On: 20th Jun 2014 - Last modified: 23rd Sep 2019
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