Meeting Service Level Targets is the Biggest Driver for Scheduling


What-is-your-biggest-driver-for-scheduling

During our webinar “Creative Scheduling Strategies”, our audience were asked  “What is your biggest driver for scheduling?”

Poll answers
Agents’ work preferences    10%
Senior management need for efficiency 5%
Meeting service level targets (answering the phone quickly) 71%
Customer experience 13%
Union/contracted agreements 1%

Source: Call Centre Helper website webinar poll    Sample size – 113    Date: September 2013

Here is a link to the webinar: Creative Scheduling Strategies

Published On: 28th Jan 2014 - Last modified: 22nd Mar 2017
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