During our webinar “Creative Scheduling Strategies”, our audience were asked “What is your biggest driver for scheduling?”
Poll answers
Agents’ work preferences 10%
Senior management need for efficiency 5%
Meeting service level targets (answering the phone quickly) 71%
Customer experience 13%
Union/contracted agreements 1%
Source: Call Centre Helper website webinar poll Sample size – 113 Date: September 2013
Here is a link to the webinar: Creative Scheduling Strategies
Author: Jo Robinson
Published On: 28th Jan 2014 - Last modified: 18th Feb 2020
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