Robots Will Never Take Over the Contact Centre, says Some Industry Professionals


According to our poll, 16% of contact centre professionals believe that robots will never “take over their industry.

However, double this figure believe that robots will take over customer service in the next 5 years.

Poll – “When will the robots take over Customer Service?” – answers

They have already – 9%
1 Year – 0%
5 Years – 32%
10 Years+ – 43%
Never – 16%

Source: Call Centre Helper Webinar Poll – Webinar: The Latest Call Centre Trends     Sample size – 91     Date: September 2015

Published On: 1st Jan 2016 - Last modified: 5th May 2017
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