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Robots Will Never Take Over the Contact Centre – Some Think

Published On: 1st Jan 2016 10:08

According to our poll, 16% of contact centre professionals believe that robots will never “take over their industry.

However, double this figure believe that robots will take over customer service in the next 5 years.

Poll – “When will the robots take over Customer Service?” – answers

They have already – 9%
1 Year – 0%
5 Years – 32%
10 Years+ – 43%
Never – 16%

Source: Call Centre Helper Webinar Poll – Webinar: The Latest Call Centre Trends Sample size – 91 Date: September 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Robots Will Never Take Over the Contact Centre – Some Think

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