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Put Books and Magazines in the Breakout Room

Published On: 2nd Aug 2016 08:00

Here is an idea to help your agents de-stress in the breakout room.

Reading is a great way to move your focus and forget about the angry customer you’ve just had to deal with.

Keep your breakout room well stocked with books and magazines to help your agents unwind when they come off the phones.

Signing up for subscriptions can help keep your magazines current. You may even be able to get a discount through one of your customers, clients or partners.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Put Books and Magazines in the Breakout Room

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