Puzzel Expands Into Finland With a New Office in Helsinki

Puzzel has opened its first office in Finland and now covers the whole of the Nordic region with sales and support operations for its cloud-based contact centre solution.

The new office opened in the beginning of 2018, the expansion a result of last year’s decision by the largest insurance company in the Nordic and Baltic countries – If – to go with Puzzel to build a multichannel cloud-based contact centre.

This will be the largest cloud-based contact centre in Europe, as If has over 3,400 advisors. The Puzzel solution includes telephony, webchat, Facebook, e-task (e.g. e-task in CRM) and SMS.

“Our new Finnish subsidiary adds to the 150 existing Puzzel employees in the rest of Europe,” said Børge Astrup, CEO of Puzzel.

“The fact that If chose us as a supplier for the whole of the Nordic region is proof that Puzzel has what it takes to help such a large and advanced organisation build contact centre solutions across many different geographical areas.”

Puzzel offers digital cloud-based solutions to improve customer contact. With smooth and seamless contact centre and payment solutions, organisations are able to communicate with their customers via phone, webchat, email, social media and robotised services.

In fact, Puzzel have found that chatbots and other automation services are being requested more often as part of customer service solutions.

“It is very exciting that through the expansion in Finland we now cover the entire Nordic region. Our services are highly relevant regardless of geography,” said Gunnar Aasen, Vice President Sales and responsible for the Finnish office.

“Almost every company can take advantage of Puzzel because it is easy to install, scalable and flexible. At the same time, it can be integrated with virtually all existing technology needed in contact centres today.”

Puzzel’s new office is centrally located in Helsinki and the number of employees will increase as required.