Recording Integration Success

The Nice Trading Recording (NTR) system has been integrated with Truphone’s mobile recording service.

Nice Trading Recording has the ability to capture all voice interactions across the different channels (front-end, back-office, mobile phones, etc.).

The addition of Truphone Mobile Recording gives Nice NTR customers an integrated solution to store and analyse data. The integrated NTR system also offers organizations the increased security and privacy of having one platform on their premises to record voice, instant messenger and data communications across fixed and mobile platforms.

This partnership will enable clients to have an integrated solution to comply with the newest international cellular record keeping regulations.

With further regulations being considered across many European and Asian financial centres, the integration of Truphone technology into the Nice NTR system could help to future-proof customers’ mobile recording capabilities and ensure continuing regulatory compliance.

“We are delighted that our Mobile Recording capability will further enhance the NICE Trading Recording system,” said Paul Liesching, Senior Vice President at Truphone.

“We believe that our partnership with Truphone will provide significant benefits to our global customers,” said Yaron Morgenstern, General Manager at Nice. “The growth of mobile capture is important to Nice as we continue to offer our customers secure, intelligent multichannel compliance software to help manage the ever changing compliance rules and challenges.”

For more information about Nice Systems, visit their website.