Report: 2018 Customer Experience (CX) Transformation Benchmark

This Customer Experience (CX) Transformation Benchmark reports on some of the most recent customer service experiences across 11 different channels.

Download the full report and receive regional insights for the US, UK or Australia that your contact centre can use now to measurably improve agent quality and customer satisfaction.

Report written by: NICE inContact

Click here to download your copy of the report.

Published On: 6th Nov 2018 - Last modified: 18th Feb 2020
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