Report: 2018 Customer Experience (CX) Transformation Benchmark 301 Filed under - Archived Content, NICE CXone This Customer Experience (CX) Transformation Benchmark reports on some of the most recent customer service experiences across 11 different channels. Download the full report and receive regional insights for the US, UK or Australia that your contact centre can use now to measurably improve agent quality and customer satisfaction. Report written by: NICE inContact Click here to download your copy of the report. Author: Jo Robinson Published On: 6th Nov 2018 - Last modified: 18th Feb 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter