Report: State of Customer Experience Research 115 Filed under - Archived Content, Genesys This report reveals how consumers prefer to interact with a business, what they value most when engaging with a business, what personal information they are willing to share and what businesses miss when it comes to delivering an exceptional experience. Report written by: Genesys Author: Jo Robinson Published On: 21st Nov 2018 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter