ScorebuddyCX has launched the ScorebuddyCX Excellence in contact centres Awards 2026, a new global awards programme recognising individuals and teams working across the contact centre industry.
Open to organisations worldwide, the awards are available to both ScorebuddyCX customers and non-customers. Self-nominations are accepted, and organisations can submit multiple entries.
The programme features five categories:
- Trainer of the Year
- Coach of the Year
- Top Performer of the Year
- Best Team Performance
- AI and Innovation Award
The AI and Innovation Award recognises initiatives that have delivered measurable improvements through process innovation, AI adoption, coaching programmes, customer experience transformation or operational improvements.
Entries will be assessed by an independent judging panel made up of contact centre industry experts, with full details of the panel due to be announced before judging begins.
Nominations are open until 2 August 2026, with the shortlist set to be announced on 17 August. Finalists will be recognised publicly, and winners will be announced during a virtual awards ceremony late September.
The awards reflect ScorebuddyCX’s commitment to the contact centre community. As organizations work to connect quality assurance, coaching, and performance data more closely to customer experience outcomes, the program is designed to highlight the leaders and teams already setting a higher standard, and to give the broader industry a benchmark for what excellence looks like.
“These awards are about celebrating the professionals who are improving service every day through better coaching, stronger operations, and innovative thinking. We created the ScorebuddyCX Excellence in Contact Centers Awards to recognize those contributions and shine a light on the teams setting new standards for customer experience,” said Derek Corcoran, CEO of ScorebuddyCX.
Nominations for the ScorebuddyCX Excellence in Contact Centres Awards 2026 are now open and can be submitted until 2 August 2026.
For more information about ScorebuddyCX - visit the ScorebuddyCX Website
About ScorebuddyCX
Scorebuddy is an AI-powered CX intelligence platform, built by QA experts. It connects quality assurance, conversation analytics, and coaching to deliver measurable business impact. Find out more about ScorebuddyCX
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 8th Jul 2026
Read more about - Latest News, ScorebuddyCX
