Sensee has won the Gold award for “Most Effective Colleague Engagement” at the 2021 UK National Contact Centre Awards (UKNCC Awards). The company also won the award for its Homeworking Programme.
The Most Effective Colleague Engagement category recognizes organizations that “truly put their people at the heart of their business” and that “have a good understanding of the impact that strong employee engagement has on customer service”. They are also required “to demonstrate that they have clear processes in place for gathering and acting on Voice of the Employee data from all levels in the contact centre operation”.
The Awards event was organized and operated by the Call Centre Management Association (CCMA), an organization that’s been bringing contact centre leaders together to share best practice and experiences for over 25 years. The UKNCC Awards, in its 26th Year, is the longest-running contact centre awards programme in the UK.
Other winners at the 2021 UKNCC Awards included BT, Bupa, Co-op Insurance, Dwr Cymru Welsh Water, Hitachi Capital, John Lewis, L&Q, Legal & General, NatWest Group, RSA, Sage, Virgin Media and Vodafone.
“I’m incredibly proud that the work of our superb operational, HR, IT and other teams in building Colleague Engagement – especially during the difficult lockdown period – was recognized at last night’s Awards” said Mark Walton, CEO, Sensee.
“Congratulations to all the winners and finalists for their achievements and amazing stories, as well as to the CCMA for putting on such a wonderful event.”