Content Guru has partnered with SOGEDES, an independent solutions and services partner for contact centres, customer experience, and AI, to bring its cloud-based CX platform storm and brain AI services to the German market.
As a certified partner, SOGEDES will act as a reseller and service partner, supporting customers with consulting, solution architecture, implementation, integration, and local support. Content Guru will provide its software platform, secure cloud environment, and development resources.
The partnership expands SOGEDES’ portfolio with Content Guru’s CX-as-a-Service (CXaaS) platform, which supports mission-critical customer interactions, including national blue-light services.
The collaboration combines Content Guru’s cloud technology with SOGEDES’ experience in the German market, helping organisations address complex requirements around compliance, integration, and implementation.
Content Guru has been recognised as the only European vendor included in the Gartner Magic Quadrant™ 2025 for Contact Center as a Service and received the highest ‘Willingness to Recommend’ rating in the 2026 Gartner® CCaaS Voice of the Customer Report.
The company also highlights its platform availability of 99.999%+ and its use of in-region availability zones to support data sovereignty requirements.
Berndt Walz, SOGEDES Geschäftsführer, said:
“Since day one, we have spotted the next wave in customer service and customer experience early, and turned it into real operational impact.
With Content Guru, we continue that journey, expanding our portfolio to include a highly-scalable, modular CX platform with robust AI orchestration.
This offers real added value for our customers in Germany: they gain access to powerful enterprise technology while also having a partner who understands their needs, seamlessly integrates solutions, and successfully implements projects on-site.
It is important to us that we remain true to our principles in this partnership as well: We do not recommend just any solution, but the right solution for each individual customer.”
Michael van den Brink, Content Guru EU Commercial Director, added:
“Germany is now one of our strongest growth markets and we are delighted to with this latest partnership. With SOGEDES, we are gaining a partner that has a deep understanding of the German market.
Its experience managing complex customer requirements, and integrations into existing services and IT landscapes are ideal skills.
Together, we aim to help companies in Germany implement state-of-the-art, secure, and AI-powered customer experiences quickly and successfully.”
The partnership will focus on supporting organisations across Germany with the adoption and delivery of secure, scalable customer experience solutions, combining local expertise with cloud-based CX technology.
For more information about Content Guru - visit the Content Guru Website
About Content Guru
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Author: Hannah Swankie
Published On: 27th Jul 2026 - Last modified: 28th Jul 2026
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