Take part in this survey to benchmark your contact centre against others and enter a prize-winning draw.
As part of Ember’s ongoing effort to help you shape your customer-management strategies, they are delighted to share with you their latest investment priorities survey.
For completing the survey, you will receive a copy of the Customer Engagement Investment Priorities report, which will help you benchmark the state of your contact centre against others.
This report will come with commentary from customer engagement expert Mike Havard, while you will also be entered into a prize draw to win an Amazon Echo.
Please help them understand the investment trends in the market and take a few moments to complete the survey.
The survey includes questions in areas such as:
Multi/Omnichannel: Defining and/or delivering multichannel digital contact centre transformation (e.g. webchat, social media, mobile, online.)
Staff skills: Developing skills, training and development to better meet changing customer demands
Partnering: Reviewing outsourcing contracts and performance or looking at this for the first time
Technology platform: Defining and/or delivering major technology change (telephony, CRM, ERP, WFO, etc.)
Analytics: Developing analytics tools and techniques to drive insight and continuous improvement
Defining the Target Operating Model: Delivering a transformation programme to better serve the customer
Customer Journeys: Looking at better or more innovative ways to service and support your customers across channels
Security & Compliance: Managing and mitigating data, fraud, authentication, regulatory and security risks
Workflow automation, Robotics & AI: New tools to streamline processes and remove operating costs
In return for your time you will receive:
- A copy of the Customer Engagement Investment Priorities report with commentary from customer engagement expert Mike Havard
- A chance to win an Amazon Echo through a prize draw.
The winner will be announced on the 15th of December 2017.
To find out more about Ember Services, visit: www.emberservices.com