Adam Faulkner - Call Centre Helper

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Adam Faulkner

Adam Faulkner, Owner of Sabio

Connect with Adam on LinkedIn

Recent Articles Most Viewed Articles

10 Call Routing Strategies That Actually Work

10 Call Routing Strategies That Actually Work

How Can Technology… Make Life Easier for My Customers?

How Can Technology… Make Life Easier for My Customers?

How Do I… Integrate my Back Office into the Contact Centre?

How Do I… Integrate my Back Office into the Contact…

How to Improve Call Routing

How to Improve Call Routing

Interactive Voice Response (IVR) Systems: What to Look Out For

Interactive Voice Response (IVR) Systems: What to Look…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success