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Articles - Adam Faulkner

Adam Faulkner, Owner of Sabio

Connect with Adam on LinkedIn

Women drawing a red arrow through a maze from one end to the other - call routing concept

10 Call Routing Strategies That Actually Work

How Can Technology… Make Life Easier for My Customers?

How Do I… Integrate my Back Office into the Contact Centre?

How to Improve Call Routing

Interactive Voice Response (IVR) Systems: What to Look Out For

Route 101 Transform Empower Accelerate Box

Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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