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Articles - Chris Mounce

Chris Mounce is EvaluAgent’s Digital Training and Enablement Specialist and an award-winning performance coach.

Connect with Chris on LinkedIn

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Game On! 12 Use Cases for Gamification

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Empathy Statement Examples Video Cover Chris Mounce

4 Examples of Customer Service Empathy Statements

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10 Ways Technology Can Simplify the Contact Centre

Empathy Statements Explained Video Cover

What’s the Difference Between Empathy and Sympathy?

What are some tips for improving quality assurance (QA)? video cover

How to Improve Your QA

What are some Challenges to QA Video Cover

What Are Some Challenges to QA?

What is Quality Assurance and Why it Matters video cover

What Is QA and Why Does It Matter?

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What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use

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Editor's Pick

Thumbnail How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

Thumbnail Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Thumbnail 10 Ways to Be More Customer Centric

10 Ways to Be More Customer Centric

Thumbnail 21 Tips to Make Your Customers Feel Truly Valued

21 Tips to Make Your Customers Feel Truly Valued

Latest Resources

2024 Contact Centre Buyer’s Guide

2024 Contact Centre Buyer’s Guide

eBook: 5 Ways Conversational AI Can Support Contact Centre Automation

eBook: 5 Ways Conversational AI Can Support Contact Centre Automation

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Contact Center Show Middle East 2024

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Latest Insights

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Ofcom Latest: What Contact Centre Leaders Need to Know

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Delivering Exceptional Experiences in the Real World

Featured Articles

Thumbnail The Key Elements of a CX Lifecycle and Ways to Improve It

The Key Elements of a CX Lifecycle and Ways to Improve It

Thumbnail 21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

Thumbnail What is Attrition Rate and How to Calculate It

What is Attrition Rate and How to Calculate It

Thumbnail The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Popular Pages

Thumbnail The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template

Contact Centre Dashboard Excel Template

Thumbnail Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?

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