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Articles - Clare Santos

Clare Santos, Director, Knowledge & Quality, Customer Experience at Aviso

Pop art saying we will miss you - leaving work concept

A Fond Farewell: How to Offboard and Celebrate Departing Agents

How to Define Career Paths in Your Contact Centre

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Editor's Pick

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How to Practice Patience in Customer Service

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The Worst Examples of Saying “Sorry” to Customers

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15 Award-Winning Ideas from Teleperformance Contact Centre

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Top Tips for Digital Channels – Forecasting and Scheduling

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