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Articles - Clare Santos

Clare Santos, Director, Knowledge & Quality, Customer Experience at Aviso

Scissors with frayed rope - cutting tension concept

Ways to Reduce Friction Between Agents Working on Different Channels

A team huddle taking place

How to Make Team Huddles More Engaging

Pop art saying we will miss you - leaving work concept

A Fond Farewell: How to Offboard and Celebrate Departing Agents

How to Define Career Paths in Your Contact Centre

Enghouse Guide to AI in Customer Service Box

Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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