Dana Shalev - Call Centre Helper

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Dana Shalev

Dana Shalev, WEM Product Marketing Director at NICE

Connect with Dana on LinkedIn

Recent Articles Most Viewed Articles

Top Call Centre Planning Challenges and How to Handle Them

Top Call Centre Planning Challenges and How to Handle Them

How to Build Advisor Confidence

How to Build Advisor Confidence

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

The Secret to a Well-Oiled CX Machine

The Secret to a Well-Oiled CX Machine

Voice Identification in the Contact Centre (and Beyond!)

Voice Identification in the Contact Centre (and Beyond!)

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?