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Donna Fluss

Donna Fluss, Owner, DMG Consulting LLC

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Our Top Webinars of 2024

Our Top Webinars of 2024

9 Clever Ways to Improve Agent Schedules

9 Clever Ways to Improve Agent Schedules

Calabrio Receive Plaudits for Their Workforce Optimization Solution

Calabrio Receive Plaudits for Their Workforce…

Playvox Acquires Agyle Time

Playvox Acquires Agyle Time

Five9 to Acquire Inference Solutions

Five9 to Acquire Inference Solutions

NICE Named Market Share Leader

NICE Named Market Share Leader

What’s New in the World of Contact Centre WFM?

What’s New in the World of Contact Centre WFM?

NICE inContact CXone Receives Perfect Scores in New DMG Report

NICE inContact CXone Receives Perfect Scores in New DMG…

Calabrio Acquires Teleopti

Calabrio Acquires Teleopti

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Top Stories

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Latest Blogs

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?