Fran Fish - Call Centre Helper

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Fran Fish

Fran Fish is head of people and culture at sustainable ventures who nurtures environments to help people thrive and innovation flourish.

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Recent Articles Most Viewed Articles

An Example of a Letter for Customer Service

An Example of a Letter for Customer Service

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

50 Great Customer Service Ideas

50 Great Customer Service Ideas

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Is Customer Service the New Sales and Marketing?

Is Customer Service the New Sales and Marketing?

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

Top Tips for Making your Outsourcing Contracts Really Work

Top Tips for Making your Outsourcing Contracts Really Work

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success