Fran Fish - Call Centre Helper

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Fran Fish

Fran Fish is head of people and culture at sustainable ventures who nurtures environments to help people thrive and innovation flourish.

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Recent Articles Most Viewed Articles

An Example of a Letter for Customer Service

An Example of a Letter for Customer Service

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

50 Great Customer Service Ideas

50 Great Customer Service Ideas

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Is Customer Service the New Sales and Marketing?

Is Customer Service the New Sales and Marketing?

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

Top Tips for Making your Outsourcing Contracts Really Work

Top Tips for Making your Outsourcing Contracts Really Work

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success