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Articles - Gene Reynolds

Gene Reynolds, EVP Sales Operations, Blackchair

Connect with Gene on LinkedIn

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How to Create the Best Customer Service Survey – With Examples

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30 Tips to Improve Your Call Quality Monitoring

The Benefits of an IP contact centre

Sorry on a post it note

Handling Customer Complaints – Why You Need to Say Sorry

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Dealing with Bullying at Work

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Editor's Pick

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What’s Really Ruining Empathy in Customer Service?

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Stop Driving Up Your Sickness Levels!

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How to Nail Your Outbound Strategy

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

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