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Articles - Gene Reynolds

Gene Reynolds, EVP Sales Operations, Blackchair

Connect with Gene on LinkedIn

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How to Create the Best Customer Service Survey – With Examples

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30 Tips to Improve Your Call Quality Monitoring

The Benefits of an IP contact centre

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Handling Customer Complaints – Why You Need to Say Sorry

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Dealing with Bullying at Work

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Editor's Pick

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

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