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Articles - Infinity CCS

Discover and explore our Infinity CCS content collection, including articles, blogs, news stories, case studies, resources and more.

Answer Machine Detection

How Many Calls Should an Outbound Agent Make

Dialler Strategy

What to look for when buying – a hosted call centre solution

What to look for when buying – a contact centre desktop application

Outbound dialling using answer machine detection: banned or not?

What to look for when buying – a responsible outbound dialling solution

Ofcom bans Answer Machine Detection

What’s on your wallboard?

Top tips for Homeshoring

Assembled A new Vision in WFM box

Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

Vonage Intelligent Workspace Box

Latest Resources

Download: Business Process Mapping Training Games

Download: Business Process Mapping Training Games

eBook: 2025 Customer Success Book

eBook: 2025 Customer Success Book

Puzzel State of the Contact Centre Report Box

Upcoming Events

thumbnail advert promoting event Live Panel: The Future of CX

Live Panel: The Future of CX

thumbnail advert promoting event Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Calabrio State of the Contact Center Report Box

image for news story

How Exceptional Ecommerce CX Builds Brand Loyalty

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AI Agents – Integrating AI Into Customer Service

Enghouse Guide to AI in Customer Service Box

Featured Articles

Thumbnail 10 Wellbeing Tips From an Award-Winning Contact Centre

10 Wellbeing Tips From an Award-Winning Contact Centre

Thumbnail How to Better Support Men’s Mental Health in the Contact Centre

How to Better Support Men’s Mental Health in the Contact Centre

Thumbnail Employee Well-Being: How to Reduce Contact Centre Stress

Employee Well-Being: How to Reduce Contact Centre Stress

Thumbnail A Guide to Improving Mental Health In the Contact Centre

A Guide to Improving Mental Health In the Contact Centre

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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