Julian Evans Archives - Call Centre Helper

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Julian Evans

Julian Evans, Account Executive at Alvaria

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Recent Articles Most Viewed Articles

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

The 26 Principles of Good Customer Service

The 26 Principles of Good Customer Service

How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Performance Management Best Practices

Performance Management Best Practices

How to Deal With Demanding Customers

How to Deal With Demanding Customers

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action