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Articles - Juliet Fehr

Juliet Fehr, Head of CX Transformation, Capgemini

Connect with Juliet on LinkedIn

A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept

How Technology Can Plug the Gap in a Short-Staffed Call Centre

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Top Call Centre Planning Challenges and How to Handle Them

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How to Build Advisor Confidence

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Goodwill Gestures for Better Customer Relationships

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How to Avoid Employee Burnout

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Building a Customer Experience Audit

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Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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