Juliet Fehr - Call Centre Helper

Connect with Juliet on LinkedIn "> Juliet Fehr - Call Centre Helper

Juliet Fehr

Juliet Fehr, Head of CX Transformation, Capgemini

Connect with Juliet on LinkedIn

Recent Articles Most Viewed Articles

How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Technology Can Plug the Gap in a Short-Staffed Call…

Top Call Centre Planning Challenges and How to Handle Them

Top Call Centre Planning Challenges and How to Handle Them

How to Build Advisor Confidence

How to Build Advisor Confidence

Goodwill Gestures for Better Customer Relationships

Goodwill Gestures for Better Customer Relationships

How to Avoid Employee Burnout

How to Avoid Employee Burnout

Building a Customer Experience Audit

Building a Customer Experience Audit

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?