Keith Pearce - Call Centre Helper

Connect with Keith on LinkedIn "> Keith Pearce - Call Centre Helper

Keith Pearce

Keith Pearce, Senior VP, Genesys

Connect with Keith on LinkedIn

Recent Articles Most Viewed Articles

Top Tips to Make Your Workforce More Productive

Top Tips to Make Your Workforce More Productive

Forget Net Promoter, Try the Customer Effort Score

Forget Net Promoter, Try the Customer Effort Score

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Top Ten Tips for Customer Engagement

The 5 Most Flopped Customer Service Technologies

The 5 Most Flopped Customer Service Technologies

Using Technology to Reduce Customer Frustration

Using Technology to Reduce Customer Frustration

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?