Mike Murphy - Call Centre Helper

Mike Murphy

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The Top 20 Webinars

The Top 20 Webinars

How to Reduce Hold Time in Your Contact Centre

How to Reduce Hold Time in Your Contact Centre

How To Deal With Vulnerable Customers

How To Deal With Vulnerable Customers

What Is an Acceptable Call Centre Waiting Time?

What Is an Acceptable Call Centre Waiting Time?

Contact Centre Metrics: Are You Measuring the Right Things?

Contact Centre Metrics: Are You Measuring the Right…

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

Maintaining a Call Centre Focus: Ten Tips to Preserve…

How to Tackle the Blurred Boundaries of Working Remotely

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Evaluagent Updates AutoQA to Assess Conversations Like An Experienced QA Analyst

Zoom Launches $150K AI Grant Programme

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

17th November 2026

CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

18th November 2026

Contact Centre & CX Expo 2026

Safeguarding Customer Trust In The Age of Agentic AI

AI Orchestration vs Workflow Automation

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success

Webinar: How Is AI Changing the Role of QA Professionals?