Niels Richthof - Call Centre Helper

Connect with Niels on LInkedIn "> Niels Richthof - Call Centre Helper

Niels Richthof

Niels Richthof, Product Manager, Enghouse Interactive

Connect with Niels on LInkedIn

Recent Articles Most Viewed Articles

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

How to Train Active Listening in the Call Centre – With Exercises

How to Train Active Listening in the Call Centre –…

Eliminating Nuisance Calls: Top Tips to Stay Compliant

Eliminating Nuisance Calls: Top Tips to Stay Compliant

Recorded Webinar: How to Develop Active Listening in the Contact Centre

Recorded Webinar: How to Develop Active Listening in the…

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success