Niels Richthof Archives - Call Centre Helper

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Niels Richthof

Niels Richthof, Product Manager, Enghouse Interactive

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How to Train Active Listening in the Call Centre – With Exercises

How to Train Active Listening in the Call Centre –…

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

How to Nail Your Outbound Strategy

How to Nail Your Outbound Strategy

Recorded Webinar: How to Develop Active Listening in the Contact Centre

Recorded Webinar: How to Develop Active Listening in the…

Eliminating Nuisance Calls: Top Tips to Stay Compliant

Eliminating Nuisance Calls: Top Tips to Stay Compliant

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

The 2026 UK Contact Centre Conduct Risk Report

See What Contact Centre AI Can Really Do

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Where Are You on Your AI Journey?

Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action