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Articles - OBI4wan

Discover and explore our OBI4wan content collection, including articles, blogs, news stories, case studies, resources and more.

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How Customer Service Automation Can Help Your Business

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Finding the Right Customer Service Strategy

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32 Call Centre KPIs That You Need to Track (And Why!)

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The Latest Developments in Contact Centre Messaging

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Online Customer Service Is More Than Just Providing Assistance

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Artificial Intelligence Explained From A to I

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6 Tips for Data-Driven Reputation Management

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What Makes a Chatbot Human-Like and How to Build One

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Why a Chatbot Has Never Been a Better Resource

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How to Build Your Own Chatbot

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The Six Biggest Advantages of Chatbots

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How Customer Service Automation Can Help Your Business

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Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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Latest Resources

Download: Business Process Mapping Training Games

Download: Business Process Mapping Training Games

eBook: 2025 Customer Success Book

eBook: 2025 Customer Success Book

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Upcoming Events

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Live Panel: The Future of CX

thumbnail advert promoting event Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

Solving Real Business Challenges with AI-Powered Contact Center Analytics – Webinar

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How Exceptional Ecommerce CX Builds Brand Loyalty

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AI Agents – Integrating AI Into Customer Service

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Featured Articles

Thumbnail 10 Wellbeing Tips From an Award-Winning Contact Centre

10 Wellbeing Tips From an Award-Winning Contact Centre

Thumbnail How to Better Support Men’s Mental Health in the Contact Centre

How to Better Support Men’s Mental Health in the Contact Centre

Thumbnail Employee Well-Being: How to Reduce Contact Centre Stress

Employee Well-Being: How to Reduce Contact Centre Stress

Thumbnail A Guide to Improving Mental Health In the Contact Centre

A Guide to Improving Mental Health In the Contact Centre

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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