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Articles - Olive

Discover and explore our Olive content collection, including articles, blogs, news stories, case studies, resources and more.

How Will GDPR Affect the Call Centre Industry – 8 Steps to Take Now

How Will GDPR Affect the Call Centre Industry?

26 Contact Centre Technology Predictions for 2018

Five Reasons to Use Workforce Management for Forecasting

8 Things to Consider When Using Gamification in the Contact Centre

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Will Messaging Apps Become the Next Mainstream Channel?

How You Can Reduce Call Handling Times Without Compromising on Service

Content Guru Rebirth of Retail Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

NICE CXone Interactions UK Kaiser Cheifs Box

Latest Resources

Case Study: How British Airways’ Customer Service Is Soaring To New Heights

Case Study: How British Airways’ Customer Service Is Soaring To New Heights

eBook: Top 5 AI Use Cases for Banking

eBook: Top 5 AI Use Cases for Banking

Genesys CX Trends 2025 box

Upcoming Events

thumbnail advert promoting event Customer Experience & Contact Center Forum – UK

Customer Experience & Contact Center Forum – UK

thumbnail advert promoting event Driving Conversion Through Key Behaviours with CarMax – Webinar

Driving Conversion Through Key Behaviours with CarMax – Webinar

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What is First Call Resolution (FCR) and How to Improve it

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Gen AI – The Tech and Use Cases Driving a Revolution

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2024

The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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