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Articles - Olive

Discover and explore our Olive content collection, including articles, blogs, news stories, case studies, resources and more.

How Will GDPR Affect the Call Centre Industry – 8 Steps to Take Now

How Will GDPR Affect the Call Centre Industry?

26 Contact Centre Technology Predictions for 2018

Five Reasons to Use Workforce Management for Forecasting

8 Things to Consider When Using Gamification in the Contact Centre

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Will Messaging Apps Become the Next Mainstream Channel?

How You Can Reduce Call Handling Times Without Compromising on Service

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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