Articles - Olive

How Will GDPR Affect the Call Centre Industry – 8 Steps to Take Now

How Will GDPR Affect the Call Centre Industry?

26 Contact Centre Technology Predictions for 2018

Five Reasons to Use Workforce Management for Forecasting

8 Things to Consider When Using Gamification in the Contact Centre

Six of The Best Advisor Behaviours and How Technology Can Develop Them

Will Messaging Apps Become the Next Mainstream Channel?

How You Can Reduce Call Handling Times Without Compromising on Service