Paul Day - Call Centre Helper

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Paul Day

Paul Day Senior Workforce Management Consultant at Calabrio, Inc.

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Recent Articles Most Viewed Articles

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Best Metrics for Contact Centre Performance Tracking

The Best Metrics for Contact Centre Performance Tracking

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?