Robert Tuck - Call Centre Helper

Connect with Robert on LinkedIn "> Robert Tuck - Call Centre Helper

Robert Tuck

Robert Tuck is a Vice President/Senior Director with experience and success leading Global Workforce Optimization.

Connect with Robert on LinkedIn

Recent Articles Most Viewed Articles

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Can You Recommend Any Games I Can Use to Motivate My Agents?

Can You Recommend Any Games I Can Use to Motivate My…

11 Team Engagement Ideas to Inspire Your Remote Workers

11 Team Engagement Ideas to Inspire Your Remote Workers

7 Ways to Easily Boost Customer Service Empathy

7 Ways to Easily Boost Customer Service Empathy

How to Forecast With Limited Data

How to Forecast With Limited Data

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid…

How to Calculate an Employee Engagement Score

How to Calculate an Employee Engagement Score

Should agents be allowed to read between calls?

Should agents be allowed to read between calls?

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

How Do I Improve Call Centre Process Functions?

How Do I Improve Call Centre Process Functions?

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success