Robert Wint - Call Centre Helper

Connect with Robert on LinkedIn "> Robert Wint - Call Centre Helper

Robert Wint

Robert wint, former Marketing Director, EMEA, Verint Systems

Connect with Robert on LinkedIn

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What to Look for When Buying a Workforce Optimisation System

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Call Recording Software

Call Recording Software

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Call Centre Technology Checklist: Quality Monitoring

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Predictive Analytics: What Can They Do For You?

Predictive Analytics: What Can They Do For You?

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How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

CX Live’s The Experience Show Middle East 2026 Highlights

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Demo: Connected Experiences. Smarter Insights. Faster Resolution.

Customer Operations Case Study Pack

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

How Often Should You Review AI QA Scores?

Agentic AI for Contact Centres: Use cases, Benefits, Risks and Implementation

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?