Articles - Seb Reeve

Seb Reeve is Contact Center Product Director, Business & Industry Copilots (BIC) at Microsoft – defining and driving growth strategy for Dynamics 365 Contact Center – the Copilot-first platform for delivering transformative customer experiences built on Microsoft’s industry-leading GenAI, low-code, data and cloud platform.

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2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Compass of principles
The 26 Principles of Good Customer Service
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
The Future of Customer Communication