SequenceShift - Call Centre Helper

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Agent-assisted & self-service phone payments for Amazon Connect, Salesforce Service Cloud Voice and Zendesk for Contact Center.

Our service solutions allow you to outsource the job of capturing credit card information and minimize your exposure to the PCI-DSS when taking payments over the phone.

Sign up for your free trial via AWS Marketplace and start securely processing cardholder data in less than an hour.

Latest Content from SequenceShift

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Chef Works Implemented PCI-Compliant Solution

Case Study: Chef Works Implemented PCI-Compliant Solution

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success