Shorit Ghosh - Call Centre Helper

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Shorit Ghosh

Shorit Ghosh, Executive XM Advisor, Qualtrics

Connect with Shorit on LinkedIn

Recent Articles Most Viewed Articles

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success