Shorit Ghosh - Call Centre Helper

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Shorit Ghosh

Shorit Ghosh, Executive XM Advisor, Qualtrics

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Recent Articles Most Viewed Articles

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

15 Interesting Ways to Modernize Your Contact Centre

15 Interesting Ways to Modernize Your Contact Centre

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

20 Contact Centre Objectives

20 Contact Centre Objectives

13 Things Every Contact Centre Advisor Needs to Know

13 Things Every Contact Centre Advisor Needs to Know

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?