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Articles - Steve Girdler

An illustration of a group of CVs

How Do I Analyse CVs to Best Effect?

How do I “blow the whistle” on bad practices?

How do I give my boss constructive criticism

How do I mentor someone to best effect?

How do I apply for a promotion?

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Editor's Pick

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

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