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Articles - Steven Harris

Steven Harris, Director, Strategic Clients at Odigo

top videos

The Top 20 Videos

Video Image: What Algorithms Do Chatbots Use?

The Algorithms Behind Chatbots

Great idea concept with crumpled colorful paper and light bulb

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Top Tips to Monitor Customer Service

Video Image: How Do Chatbots Work?

An Introduction to How Chatbots Work

Video Image: What Is a Chatbot?

A Quick Guide to Chatbots

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Editor's Pick

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

Thumbnail What Does It Really Take to Correct a Customer Politely?

What Does It Really Take to Correct a Customer Politely?

Thumbnail 7 Ways to Cut “Dead Wood” in the Contact Centre

7 Ways to Cut “Dead Wood” in the Contact Centre

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

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