Sunny Dhami - Call Centre Helper

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Sunny Dhami

Sunny Dhami, Vice President Product Marketing, Sinch

Connect with Sunny on LinkedIn

Recent Articles Most Viewed Articles

10 Call Centre Problems and How to Overcome Them

10 Call Centre Problems and How to Overcome Them

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

20 Contact Centre Objectives

20 Contact Centre Objectives

16 Top Uses for Cloud Contact Centre Technology

16 Top Uses for Cloud Contact Centre Technology

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?