Sunny Dhami - Call Centre Helper

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Sunny Dhami

Sunny Dhami, Vice President Product Marketing, Sinch

Connect with Sunny on LinkedIn

Recent Articles Most Viewed Articles

20 Contact Centre Objectives

20 Contact Centre Objectives

10 Call Centre Problems and How to Overcome Them

10 Call Centre Problems and How to Overcome Them

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

How to Improve Customer Experience Management (CEM)

How to Improve Customer Experience Management (CEM)

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

16 Top Uses for Cloud Contact Centre Technology

16 Top Uses for Cloud Contact Centre Technology

20 Contact Centre Predictions for 2020

20 Contact Centre Predictions for 2020

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?