Talkdesk Earns TrustRadius 2024 Top Rated Awards

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Filed under - Contact Centre News,

TrustRadius has recognized Talkdesk with 2024 Top Rated Awards for contact centre, call centre workforce optimization, call recording, and voice over Internet Protocol (VoIP).

With a trScore of 8.2 out of 10 and over 600 verified reviews, Talkdesk emerged as a valuable player in the following areas:

  • 8.8 out of 10 for live reporting
  • 8.6 out of 10 for usability
  • 9.3 out of 10 for call recording
  • 9 out of 10 for quality management

Since 2016, the TrustRadius Top Rated Awards have become the B2B industry standard for unbiased recognition of excellent technology products.

Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

Here is a detailed criteria breakdown of the methodology and scoring that TrustRadius uses to determine TopRated winners.

In 2024, TrustRadius launched its TRUE certification. The TRUE program recognizes vendors who are Transparent, Responsive, Unbiased, and Ethical in sourcing and using customer reviews.

TrustRadius audited Talkdesk’s review generation practices, and Talkdesk certified it will continue to be transparent, responsive, unbiased, and ethical in managing its review program, which earned the company a TRUE-certified vendor badge.

Supporting Quote

Allyson Havener, senior vice president of Marketing and Community at TrustRadius, stated: “Receiving a TrustRadius Top Rated award reaffirms the company’s position as a leader in customer experience solutions.

This recognition highlights the unwavering commitment from Talkdesk to delivering exceptional value and innovation to their customers.

We congratulate Talkdesk on this well-deserved achievement and commend them for their dedication to excellence, as confirmed by the unbiased feedback from customer reviews.”

This blog post has been re-published by kind permission of Talkdesk – View the Original Article

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Talkdesk

Published On: 9th May 2024
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