Vonage (part of Ericsson) has been named a niche player in the 2025 Gartner Magic Quadrant for UCaaS.
Its UCaaS platform, Vonage Business Communications (VBC), brings together telephony, messaging, and meetings into a single system designed to support industries such as finance, healthcare, manufacturing, and retail.
The platform aims to help organisations improve communication efficiency and reliability across teams.
Vonage also offers Vonage Fusion, which combines UCaaS with its contact centre as a Service (CCaaS), enabling closer collaboration between agents and back-office teams.
In addition, the company provides AI-powered tools such as virtual assistants, knowledge bots, and transcription services to support workflow automation and customer interaction.
Reggie Scales, President and Head of Applications at Vonage, said about the recognition: “We believe being named in the Gartner Magic Quadrant for CCaaS is a testament to our team’s dedication to delivering solutions that make a real difference to enterprises around the world.
We’re focused on improving the self-service experience for end users and empowering agents with intuitive, AI-powered tools that work right alongside them.
Our unified contact centre and communications platform work seamlessly with the CRM and productivity systems enterprises use, such as Salesforce and ServiceNow and more, making it simple to boost agent productivity, streamline support operations, and build customer loyalty.”
For more information about Vonage - visit the Vonage Website
About Vonage
Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. Find out more about Vonage
Author: Hannah Swankie
Reviewed by: Rachael Trickey
Published On: 30th Sep 2025 - Last modified: 1st Oct 2025
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