What Contact Centres Are Doing Right Now (2014 Edition)


2014 survey report

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How do you compare?

Earlier this year, Call Centre Helper readers were invited to take part in the ‘5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.

This report covers everything from which channels are the most popular to how many people have implemented homeworking.

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Published On: 29th Oct 2014 - Last modified: 26th Oct 2021
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