White paper: Agent Scheduling in the era of the Smartphone 129 Filed under - Archived Content, injixo This report looks at the ways that agents are scheduled and how smartphones impact the whole WFM process. White Paper: written by injixo Author: Jo Robinson Published On: 2nd Mar 2014 - Last modified: 2nd Jan 2020 Read more about - Archived Content, injixo Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter