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White paper: Agent Scheduling in the era of the Smartphone

Published On: 2nd Mar 2014 14:49 - Modified: 2nd Jan 2020

This report looks at the ways that agents are scheduled and how smartphones impact the whole WFM process.

White Paper: written by injixo

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White paper: Agent Scheduling in the era of the Smartphone

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