White paper: Agent Scheduling in the era of the Smartphone

InjixoWFM-
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Filed under - Archived Content,

This report looks at the ways that agents are scheduled and how smartphones impact the whole WFM process.

White Paper: written by injixo

 

Author: Jo Robinson

Published On: 2nd Mar 2014 - Last modified: 2nd Jan 2020
Read more about - Archived Content,

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