White Paper: Converting Customer Experience into Revenue 215 Filed under - Archived Content, Intrado This White Paper is aimed at anyone who is operating within an outbound or a blended contact centre environment. Key topics include how to maximise connection rates and ways to minimise staff churn. White Paper written by: Magnetic North Author: Megan Jones Published On: 29th Mar 2016 - Last modified: 6th Nov 2018 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter