White Paper: How Communications Platforms Drive Customer Engagement 128 Filed under - Archived Content, 8x8 This report examines the reasons why organisations struggle to meet customer expectations, looks at how modern communications platforms are vital to winning in the customer experience, tells organisations’ CX stories and gives recommendations for evaluating communications platform providers. White paper by Cindy Zhou, Vice President and Principal Analyst at Constellation Research Download this White Paper to find out more. Author: Rachael Trickey Published On: 9th Apr 2018 - Last modified: 10th Apr 2018 Read more about - Archived Content, 8x8 Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter