White Paper: How Communications Platforms Drive Customer Engagement


This report examines the reasons why organisations struggle to meet customer expectations, looks at how modern communications platforms are vital to winning in the customer experience, tells organisations’ CX stories and gives recommendations for evaluating communications platform providers.

White paper by Cindy Zhou, Vice President and Principal Analyst at Constellation Research

Download this White Paper to find out more.

Published On: 9th Apr 2018 - Last modified: 10th Apr 2018
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