White Paper: How Knowledge Management Can Complement Agent Training

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Filed under - Archived Content,

One of the biggest pain points in delivering customer service is lack of agent knowledge.

This article looks at how a modern knowledge management system can help agents and customers alike.

White Paper written by: eGain

 

Published On: 8th Oct 2018 - Last modified: 2nd Jan 2020
Read more about - Archived Content,

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