White Paper: How Knowledge Management Can Complement Agent Training


One of the biggest pain points in delivering customer service is lack of agent knowledge.

This article looks at how a modern knowledge management system can help agents and customers alike.

White Paper written by: eGain

 

Published On: 8th Oct 2018 - Last modified: 2nd Jan 2020
Read more about - Archived Content,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.