White Paper: How Knowledge Management Can Complement Agent Training 140 Filed under - Archived Content, eGain One of the biggest pain points in delivering customer service is lack of agent knowledge. This article looks at how a modern knowledge management system can help agents and customers alike. White Paper written by: eGain Author: Jo Robinson Published On: 8th Oct 2018 - Last modified: 2nd Jan 2020 Read more about - Archived Content, eGain Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter