White Paper: The Danger of Digital 124 Filed under - Archived Content, Calabrio Why digital self-service without true omnichannel strategies risks the entire customer experience. New study reveals that companies must first focus on themselves to meet customer expectations for digital service. White Paper written by: Calabrio Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 17th Dec 2018 - Last modified: 20th May 2019 Read more about - Archived Content, Calabrio Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter