White Paper: The Road to Best-in-Class Customer Service 241 Filed under - Archived Content, Bright Customer service in the contact centre is changing, with the focus now being about the customer experience and all the touchpoints of customer contact. This guide will show you how you can achieve ‘best-in-class’ customer service and gain the funding to support it. White Paper written by: Bright Author: Rachael Trickey Published On: 1st Sep 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Bright Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter